Whatever business you are in, clients and customers probably have to make snap decisions on whether to give you their business, so your first interaction with them should be carefully managed to ensure that you don’t put out any negative signals that may cost you their business. That first interaction will determine whether the potential client will even be open to doing business with you, and it will also set the tone for any subsequent interactions you’ll have with that person. Creating a great first impression is the first step in having outstanding levels of customer satisfaction. You can find out what the most important elements for improving customer satisfaction and repeat business here.
In this article, we will discuss the importance of making a great first impression, as well as some of the things that you can do to impress your client during that initial interaction.
First impressions when clients visit your business premises
The moment clients walk into the lobby of your office building, they’ll start forming impressions about your business.